eStatements
Save a dollar, save a tree, and get your statement earlier
Complete these steps to opt out of paper statements and receive FREE eStatements:
- Log in to eBranch Online Banking by entering your username and password in the eBranch login box in the upper left of the CCU home page.
- Click Online Statements in the menu bar.
- Click the Enrollment button in the top right.
- Select Electronic, then Submit Changes.
While logged in, please confirm that we have your current email address. You will receive an email notification each month when your statement is ready.
To verify the email address we have on file for you, click Additional Services in the menu bar, then select Contact Information Update Form. An informational page will appear, select Continue. If you need to update your email address, enter it in the field provided at the bottom of the page then click Submit. If the email address listed is correct, you may close the tab and no changes will be made to your account.
PLEASE NOTE:
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You must allow pop ups and have cookies enabled in order to view eStatements.
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If you select the "Online Statements" option and it does not open, right-click when using a mouse (or press and hold, if using a phone or tablet) and you will see a menu that will allow the pop up to open.
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If you accept the eStatement disclosure after the last business day of the month, you will receive a paper statement for that statement period. You will receive an eStatement beginning the following month.
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To update your email address, you must submit the "Contact Information Update Form" in Online Banking. Updating your information in the "My Settings" area will not update your member record.
For Additional Assistance:
Please contact a Member Service Representative at 321.690.2328 (outside Brevard, 1.800.690.2338) or send an email to [email protected]. For your security, DO NOT send account numbers or other private information using this general email address. Private, unpublished personal information should ONLY be sent through Secure Email, which is available within the Mobile App and eBranch Online Banking.
