Branch Availability and Member Assistance

CCU is focused on meeting the needs of our membership while keeping a close watch on recommendations intended to protect members and employees.

Last updated Friday, May 14, 2021

We are closely monitoring guidance from state and federal agencies, including the Centers for Disease Control and Florida Department of Health, and would like you to be aware of the measures being taken to keep members and staff as safe and healthy as we can.  This page is updated as conditions change.

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Paycheck Protection Program

CCU is not accepting PPP Loan applications. Click here for information on PPP Loan Forgiveness.

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Economic Impact Payments

Economic Impact Payments (also known as stimulus payments) are delivered to CCU via ACH direct deposit, the same system used to deliver direct deposit for paychecks, social security, and other direct deposits.
  
If we have received a payment for you, it has been deposited to your account. Payments are deposited to the account you specified in your most recent tax return. The deposit transaction can be seen in your account history in eBranch Online Banking or on the CCU Mobile App. You can also check for deposit transactions and get your current balance using Telli Account Access by Phone, which can be reached by calling 321.631.4611 (outside Brevard County: 1.888.636.4611).

If you do not see a payment deposit, it is because we have not received it.  Please note that CCU does not have access to information about pending payments. Please visit irs.gov for the latest information regarding stimulus payments. 

If you did not give the IRS your direct deposit account information through your federal tax return in the last two years or provide the IRS with your information as a non-filer, you will receive a US Treasury check.  The check will be mailed to the address on file at the IRS from your prior tax return.

If you receive a paper check, we encourage you to use the CCU Mobile App.  It’s easy.  Just follow the on-screen directions to take photos of the front and back of your endorsed check.  Mobile deposit limits have been temporarily increased to allow stimulus check deposits.

Beware of Scams

• There is no action required to receive your Economic Impact Payment.
• Do not respond to an email, phone call or text referring to the payment.
• Do not give anyone your personal information to "sign up" to get your payment.

Please see the FTC website for more information to help you avoid scams.

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Branch Lobbies

All CCU branches are open normal business hours and will follow social distancing guidelines, including limited capacity in the lobbies.

Per CDC recommendations and for your safety, please note the following:

• We will limit the number of members in the lobby at one time.
• Wearing a mask is encouraged while inside the branch.
• You may be asked a few health-related questions when you arrive.
• For security purposes, you may be asked to remove your mask while we verify your identity.
• CCU staff will be wearing masks.
• Hygiene shields have been installed on the teller and member service desks.
• If you are not feeling well, we ask that you please use the drive-thru or ATM.

Thank you for your patience and cooperation.

All CCU drive-thrus are open normal business hours:

• 8:00am-6:00pm Monday-Friday: Melbourne (NASA Blvd), Palm Bay Road, Port St. John, Rockledge, Titusville
• 9:00am-5:00pm Monday-Thursday and 9:00am-6:00pm Friday: Viera (Murrell Rd)
• 9am-Noon Saturday: Palm Bay Road, Port St. John, Rockledge, Titusville

All CCU branches feature ATMs that accept deposits and offer cash withdrawals.

All Night Drops are open.

Many transactions can be handled by phone, online, or through the mobile app. 

• Our Member Service Representatives will be happy to help you: Call 321.690.2328 and select option 5 (outside Brevard: 1.800.690.2338). Take advantage of our call-back service which helps you avoid waiting on hold and guarantees your place in the call queue.
• See below for phone, online, and mobile options for managing your accounts and applying for loans.

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Member Assistance
Understanding that our members may experience financial hardships related to the evolving public health concerns, we have introduced some options, such as financial assistance loans, extensions, and increases. Please click here for details on these special member assistance options.
 

Free Webinars
Click here to access free on-demand and monthly webinars presented by our partner in financial education, Balance Financial Fitness. 

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Beware of scams and false information
Unfortunately, there are always some who try to take advantage of fears and vulnerabilities. There is a lot of information coming at us from different sources.

From the FTC:
"Before you act on a message you've seen, before you share it, or before you even worry about it, ask — and answer — all three of these critical questions:

• Who is the message from? Do I know them? Do I trust them? Am I positive they are who they say they are? Double-check: government and employer impersonators are active right now.

• What do they want me to do? Just know something — or are they trying to get me to act in some way? Do they want me to buy something, download something, or give up personal info?

• What evidence supports the message? Use some independent sources to fact-check it — or debunk it. Maybe talk to someone you trust. But always verify, using a few additional sources. Once you’ve done that, does the message still seem accurate? 

Approaching information by asking and answering these questions can help you sort out what's helpful…and what’s a scam." (Click here to read full article on the FTC's website.)

For more information and tips for avoiding fraud and COVID-19 scams, please click here to read the CCU Blog.

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Account access
CCU branches are cleaned on an established schedule with appropriate cleaning agents and disinfectants. We have asked all employees to observe the CDC's recommended guidelines to prevent contracting or spreading the virus, which includes staying home if they are not feeling well or exhibit any known symptoms of COVID-19.  This may result in fewer employees being available to serve members and could cause some service delays.  We greatly appreciate your patience and understanding during this challenging time.

We encourage our members to follow the Center for Disease Control's guidelines to protect yourself and others.  We would like to remind you of the many alternatives for managing accounts, applying for loans and credit cards, and opening new accounts.

Drive-thrus

• Click here for current drive-thru hours.

Fee-FREE ATMs

• Branch ATMs: All CCU branches feature ATMs that accept deposits and offer cash withdrawals.

• Remote ATMs: CCU participates in many ATM networks, including Publix Presto, that provide you with access to over 80,000 fee-free ATMs.  You can find a convenient location using the CCU Mobile App.

Phone Services

• Contact a Member Service Specialist: 321.690.2328 (outside Brevard County: 1.800.690.2338). Select option 5. Take advantage of our call-back service which helps you avoid waiting on hold and guarantees your place in the call queue.
• Get balance and transaction information and transfer between your CCU accounts with Telli Account Access by Phone: 321.631.4611 (outside Brevard County: 1.888.636.4611)
• Speak to a Member Service Lender about consumer loans, including vehicle, credit card, home equity, savings-secured, and personal loans, by calling our 24-Hour Loan Line: 321.637.3211 (outside Brevard County: 1.800.690.2338)
• Get assistance when you are experiencing financial difficulties by calling Member Solutions: 321.637.3115

Online and Mobile Access

• Deposit checks via the CCU iPhone/iPad or Android Apps
• Pay bills
• Transfer between accounts
• Apply for a loan
• Open an additional account
• And more - See the table below for other free member services and where you can access them.

 

CCU eServices Available

Service	eBranch Online Banking	Mobile App
Apply for a Loan Consumer loans and credit cards. Your personal information will be pre-filled.
Open an Additional Account Savings, Money Market, Checking, etc. Your personal information will be pre-filled.
Mobile Deposit Deposit checks with your smartphone or tablet. Available on the Mobile App only.
eStatements: Get your statements faster, FREE, and save a tree!
Bill Payment Get and pay bills online. Send checks to individuals, too!
eAlerts Get balances and alerts of various account conditions.
Secure Email Send a secure message to Member Services (OK to include account numbers, etc).
FREE FICO® Score Available for members with a CCU loan and/or checking account.
Member to Member Transfers Send money to another CCU member at no charge.
Popmoney Transfers Send money to anyone using an email address or cell phone number.
Loan Payments Make loan payments from another financial institution.
Debit Card RoundUp Savings Program Enroll and track your savings.
Debit Card Purchase Rewards Earn discounts given to you as cash back after purchase.
QCash Payday Loan Alternative Borrow from $200 - $1,000 without a credit check.
Skip Payment Requests Request a Skip Payment on eligible loans.*
Money Management PFM The epic way to visualize and interact with your money.
Update Contact Info Change your mailing address, email address, or phone number.
View Cleared Checks View or print copies of cleared checks.
Order Checks Online Order checks conveniently from the comfort of your home!
Find a FREE ATM Available on the mobile app or ccuflorida.org/home/atm-branch-locations
Export to Quickbooks / Quicken
eBranch Demos View demos for our online and mobile services.
Apple Pay, Samsung Pay Now available for use with your CCU debit and credit cards.

*Consumer loans at least six months old that are in good standing. Details available from CCU.

Accounts Federally insured by NCUA.

 

For Additional Assistance:
Please contact a Member Service Representative at 321.690.2328 (outside Brevard, 1.800.690.2338) or send an email to [email protected].  For your security, DO NOT send account numbers or other private information using this general email address.  Private, unpublished personal information should ONLY be sent through Secure Email, which is available within the Mobile App and eBranch Online Banking.